Terms of service

These terms describe use of the Blackline Concierge website and the process for requesting concierge services. "Blackline", "we" and "us" refer to Blackline Concierge. "You" means the person browsing, enquiring or making a booking.

Individual services may have additional rental, charter, venue or operator agreements. Read the written quote, booking confirmation and provider conditions before paying. Mandatory legal rights remain unaffected.

Browsing a listing, adding items to your selection cart, using the trip builder or sending a message does not by itself reserve a service. Availability, dates, guests and requirements must be checked.

A booking is confirmed when you receive written confirmation identifying the service and agreed arrangements, and any stated payment or acceptance requirements have been met. If you have a payment receipt but no clear service confirmation, contact us before making travel plans.

Please provide accurate contact details and review names, dates, pickup locations, duration and group size carefully. Tell us promptly if anything is incorrect.

Published prices are in US dollars unless clearly stated otherwise. Prices labelled "from", hourly, daily, per person or "on request" depend on the conditions shown and the final arrangement. Photos and descriptions help you explore options; ask for confirmation of any feature essential to your booking.

Your written quote should explain the agreed service, duration and price, together with applicable taxes, fees and inclusions. Extras such as fuel, docking, gratuities, delivery, cleaning, overtime or security deposits may vary by service. Confirm the total and any optional extras before accepting.

Offers and affiliate rates apply only to eligible arrangements under their stated conditions. A promotion displayed on the website is not proof that a discount has been applied to an individual quote or checkout.

Payment schedules, booking deposits, remaining balances and any separate damage or security deposit are determined per booking and must be confirmed in writing. There is no single website-wide deposit percentage.

Where online payment is available, follow the checkout instructions and retain your receipt. Payment availability depends on the service and configuration. Do not send card details through WhatsApp, Instagram or an enquiry form.

Any security deposit conditions, potential deductions and release arrangements should be set out in the relevant provider agreement. Ask for clarification before authorising payment.

Cancellation deadlines, rescheduling options, no-show charges and refund eligibility are agreed for each booking. Blackline does not publish a universal cancellation or refund schedule on this website. Request these terms in writing before you pay.

To change or cancel an arrangement, contact us promptly using the details in your confirmation. A request to change dates or services is subject to availability and may affect the price. Do not assume the change is accepted until you receive confirmation.

If an operator cancels or an arrangement cannot proceed, the options depend on the cause, the booking conditions and applicable law. Contact us to review available alternatives, rescheduling or any refund entitlement. Nothing in these terms removes a refund or other remedy required by law.

Services may be supplied by independent operators or partners. Your quote and confirmation should identify the relevant provider and Blackline's role in the arrangement. Provider agreements may govern operational details and participation requirements.

• Vehicles and chauffeurs: driver eligibility, licences, insurance, mileage, pickup times and late return conditions may apply.
• Yachts and water activities: passenger limits, captain instructions, safety rules, departure locations and weather conditions may affect the trip.
• Villas: occupancy limits, check-in rules, house rules and property deposit conditions may apply.
• Jets, venues and other services: operator approval, identification, age restrictions, guest lists, minimum spends, routes or service availability may apply.

Do not rely on a listing alone to confirm a regulated activity, insurance cover or eligibility. Ask us for the applicable provider requirements.

You are responsible for providing accurate guest numbers and ensuring your group knows the conditions supplied for the booking. Follow lawful safety instructions, respect property and do not exceed agreed capacity or use a service for an unlawful purpose.

Tell us about access needs or other essential requirements before confirmation so feasibility can be checked. Activity participation may require a provider waiver or specific eligibility checks. A waiver does not remove rights that cannot legally be waived.

Weather, sea conditions, traffic, mechanical problems or other operational events can affect services. Operators may need to adjust or stop activities for safety. The consequences for price, alternatives or refunds must be assessed under the booking conditions and applicable law.

Use the website lawfully. Do not attempt to access restricted accounts, interfere with availability, submit fraudulent requests or misuse website content and systems. Website text, branding and images may be protected by intellectual property rights.

Links to WhatsApp, Instagram, payment services and third-party sites lead to services with their own terms and privacy policies. Check the destination before providing personal or payment information.

If something is wrong, contact us as soon as practical with your booking reference and a clear description. This helps us coordinate with the provider and look for an appropriate solution. Keep relevant confirmations and receipts.

Responsibility for a particular issue depends on the services each party agreed to supply, the cause of the issue, applicable provider terms and the law. These website terms do not impose a blanket exclusion of responsibility or limit rights that cannot lawfully be excluded.

Any booking-specific dispute process or governing-law provision must be set out in the applicable agreement. No mandatory arbitration requirement or class-action waiver is created by this page.

How information is handled is explained in the Privacy policy and Cookie policy. Updated website terms will show a revised date; changes do not automatically replace the conditions already agreed for a confirmed booking.

For clarification before booking, email Blackline235@gmail.com, call +1 (786) 684-0345 or use our contact page.