Privacy policy

This policy explains how Blackline Concierge ("Blackline", "we", "us") handles personal information through this website and when you contact us about Miami concierge services. It covers guests, people making enquiries and business contacts such as affiliate partners.

For privacy questions or requests, email Blackline235@gmail.com or call +1 (786) 684-0345.

• Contact information: your name, email address, phone number, social account details and the messages you send us.
• Trip and booking details: requested dates, group size, services, product selections, pickup arrangements, agreed prices and related notes.
• Partner details: company name, contact person, business contact information, services offered and commercial arrangements.
• Transaction records: payment status, booking references and information needed to reconcile a payment or refund when online payments are available.
• Technical information: connection and request information processed when your browser contacts the website, its hosting infrastructure or an external service you enable.

Please provide only information needed to arrange your request. Do not send card numbers, passwords, passport copies or sensitive health information through general enquiry forms or social messages. If a provider needs identity, eligibility or accessibility information, ask us how to provide it appropriately.

The trip builder creates a summary from your selections. When you use its send action, the website may record the quote request and opens WhatsApp with a prepared message. Review and send that message in WhatsApp to continue the conversation. Merely typing into the builder is not a confirmed reservation.

WhatsApp, Instagram and telephone links let you contact us through your chosen provider. Those services also handle information under their own privacy policies. A social contact link does not automatically send a message on your behalf.

Website booking and checkout flows, where available, send the details you submit to process the request. The selection cart uses browser storage so that your selected services can remain available between visits.

We use relevant information to respond to enquiries, prepare quotes, check availability, coordinate services and communicate with you about your arrangements. We also use records to manage partner relationships, handle payments or disputes, protect the website and meet applicable recordkeeping obligations.

Where applicable data protection law requires a legal basis, these purposes may rely on steps you request before a contract, performance of an agreement, legal obligations or legitimate interests such as responding to enquiries and preventing misuse. Optional external maps rely on your permission. You can withdraw that permission in Cookie settings.

Relevant details may be shared with the people needed to fulfil your request, such as yacht operators, vehicle suppliers, drivers, villa managers, chefs, venues, activity providers or an affiliate involved in your booking. The information needed depends on the service.

Hosting and technical providers may process website data. Payment providers process payment details when you use their checkout. We may also disclose information when required by law or to address fraud, safety issues or legal claims.

Information is not offered for sale through this website. External maps are optional; no analytics or advertising trackers are currently installed. If these practices change, the policy and consent controls should be updated before the new processing starts.

Where online checkout is enabled, payment details are handled by Stripe. Blackline uses booking and transaction references to manage your arrangements; card entry is handled through the payment provider rather than a general contact form. See Stripe's privacy policy.

Google Maps can appear on villa pages only after you allow external maps. Loading a map establishes a connection to Google and may involve its own storage. See Google's privacy policy. WhatsApp and Instagram are operated by Meta and have separate privacy practices.

Essential cookies and browser storage support language selection, the selection cart, your cookie decision and protected website features. Optional Google Maps is blocked until you allow it. Your cookie choice is remembered for six months in the browser you use.

You can accept or reject optional maps and change your choice later. Turning maps off prevents further loading; it does not undo information already transmitted. See the Cookie policy for more details.

How long information is needed depends on the request, the booking and applicable accounting or legal obligations. Enquiries, booking records and correspondence may need to remain available to fulfil arrangements, resolve issues or document transactions. We do not specify a single retention period for every type of record.

Browser-stored data can be removed through your browser controls. This does not delete booking records or messages held separately by Blackline or external providers. No internet transmission or storage method can be guaranteed completely secure.

Depending on the laws that apply to you, you may have rights to access, correct, obtain a copy of or request deletion of your information, object to certain uses or restrict processing. Some requests may be limited by legal obligations, ongoing bookings or the rights of others.

Send requests to Blackline235@gmail.com with enough information to identify the enquiry or booking. We may need to verify your identity and clarify the request. Do not attach identity documents unless we explain why they are necessary and how to provide them.

You can tell us if you do not want promotional messages. Booking-related communications may still be necessary to fulfil your arrangements. Where available, you can also contact the relevant data protection regulator.

Blackline coordinates services in Miami and South Florida. The providers you choose may process information in the United States or other countries. Applicable international transfer requirements depend on the services and providers involved.

The website is intended for adults arranging services and is not directed to children under 13. Do not submit a child's personal information unless it is necessary for an arrangement and you are authorised to provide it. Contact us if you believe a child has submitted information inappropriately.

We may update this policy to reflect changes to the website, services or applicable requirements. The date above identifies the latest revision. Where required, material changes or new optional processing will be communicated separately.

Questions? Contact Blackline235@gmail.com or use our contact page.